Purchase Questions

1. How do I pay?

   Payment is accepted during the purchase process on the MileMeter website. Payment is only accepted online, and will not be taken via phone or through the mail. We accept Visa, Mastercard, and Discover credit and debit cards, as well as payment through PayPal on Amazon.com (linked from our website).

2. Do you offer payment plans?

   We do not offer payment plans: payment in full via credit card or debit card is required at the time of purchase. You may choose to purchase smaller quantities of coverage at a time to lower the up-front cost of insurance. For instance, rather than spend $600 for 6,000 miles of coverage at one time, you could purchase 1,000 miles of coverage for $100 at a time. You can purchase additional miles as you need them during the policy period, in effect, creating your own payment plan by controlling the miles you purchase. If you are concerned about potentially overbuying, don’t worry, you will receive a premium credit for the miles you don’t use, subject to the minimum earned premium of 1,000 miles. Any unused miles over the first 1,000 will be applied as a credit to your account when you renew your policy on or before the policy’s expiration date.

3. Do you provide renewal reminders?

   We will send a reminder notice when your vehicle has less than 30, 14, 7, and 0 days of coverage remaining. You can also see how many days you have remaining on your policy by logging into your account.

4. Should high-mileage drivers purchase MileMeter policies?

   They are welcome to; however, they may find their traditional insurance policy to be a less expensive alternative. The best way to find out if MileMeter will save you money is to get a quote.

5. What if someone is a safe, high-mileage driver?

   Just like everyone else on the road, drivers with good driving records are exposed to other drivers and hazardous road conditions. The more miles they drive, the greater their chances of having an accident. Therefore, the risk of an accident is proportional to the quantity of driving. MileMeter insurance is priced by the mile for each risk class (by driver age and garaging location) to reflect this relationship and to provide equitable charges for everyone in the same risk class.

6. How do you determine the insurance price?

   Your personal insurance quote (e.g. $0.05/mile) is based on your vehicle, your location, and you. The principal actuarial criteria for determining the insurance quote are Age, Vehicle, and Location. We just give you a quote – you decide the final price by selecting coverage options.

   While some of our competitors offer “lower” prices if you are willing to give them your Social Security number, we do not use SSNs or credit scoring. We’re not offering you a loan, and we feel Social Security numbers should only be used by the IRS and the Social Security Administration.
7. How do I cancel my policy? Do you provide refunds?

   Should you choose to cancel your MileMeter policy, simply email us through the Contact Us section of the website and provide us with your policy number, odometer reading, and the reason why you are canceling you policy. One of our customer service representatives will promptly respond requesting a photo of your vehicle’s odometer with your driver license clearly visible in the photo. As soon as this is received, we will refund the pro-rated, unearned premium less the minimum earned premium of 1,000 miles per six months.

   We hope you’ll never want to cancel your policy, but if you do we’ll honor the request!

8. What if I do not have access to a digital camera?

   If you don’t have a digital camera there are four alternatives available to you.

   1. You can use the camera on your cell phone.
   2. You can use a regular camera or purchase a disposable camera and have the prints digitized (put onto a CD) at your local drug store or mass market retailer.
   3. You can purchase an inexpensive digital camera for less than $20 at most drug stores or mass market retailers.
   4. You can borrow a friend’s camera.
9. How do I cancel my current insurance policy and sign up with MileMeter?

   You can cancel your existing auto insurance policy at any time. State law requires all insurance carriers to provide a prompt refund of the unearned premium remaining on the policy, less the company’s minimum earned premium (check with your particular insurance company to find out what theirs is). We recommend that you purchase a policy with MileMeter before canceling your traditional auto insurance policy to ensure that there are no lapses in coverage.

10. What if I am a senior citizen and do not have a digital camera?

    We understand that technology has evolved rapidly over the past few decades, and for this reason we have a senior citizen exclusion for the odometer photo requirement. If you are 65 years of age or older then you are not required to submit an odometer photo. When you enter your date of birth during the purchase process and it is verified with our system, you will automatically bypass the photo step.

11. Do You Offer Refunds For Unused Miles?

    We offer refunds for unused miles beyond the minimum earned premium of 1,000 miles, as long as the policy is renewed on or before the expiration date. Should you request a cancellation of your policy, we will refund you any unused miles, again, subject to the 1,000 minimum earned premium. This means that if you only purchase 1,000 miles, there will be no credit if you cancel your policy at any time or if you have miles remaining when you renew your policy. But, if you purchase 2,000 miles, and only end up driving 1,200, you will receive a credit for the 800 miles you didn’t drive, as long as you renew on or before your policy’s expiration date.